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america car rental mexico - cancun airport car rental companies

america car rental mexico depot information

America Car Rental Mexico Rental Terms for travel between 01-Mar-2017 and 31-Dec-2019

The technical team requires some assistance on the following points from you:

  1. Drivers Age Range.

  • The minimum age is 21 years of age. There is no limit for maximum age.

Also young drivers surcharge is applicable or not.  NO

If it is applicable then what will be the charge on per day & per rental basis and age range.)

  1. Driver’s License

How much Driving Experience is required?

An International Driver’s License is mandatory or not if the license is not in Roman Alphabets. If there is any other condition regarding IDL then please specify.

A full license held for minimum of 1 years with no major endorsements. UK license holders need to present the photo card. The license have to be in English and Latin Letters

 

3. Breakdown Policy  

 
In case of an accident, the driver must immediately inform America Car Rental so the insurance company can be notified. The insurance company requires that the driver, in case of an accident should be authorized on the rental contract and must present his/her current driver’s license, with a photograph. Likewise, they must stay at the scene of the accident to furnish information to the insurance company.

Telephone number (01 800 212 07 52 or 00 52 (998) 253 6100 ext. 2301)


4. Fuel policy

 

Fuel: Pick up and return with same level

You will receive a car with a certain amount of fuel (full, half, quarter...) and you will have to return it with same level as received where NO additional charge will apply. If returned less than received, additional charge may apply.

If you return the vehicle with less amount of fuel than received, the additional charge per each octave less will be:

 

  • Minieconomy to Intermediate 10 USD, for each octave.

  • Full size, Suvs, y Jeeps, Pick Ups 14 USD, for each octave.

  • Minivan, Vans y Luxury, 18 USD, for each octave.

 

5) Cross Border

Mention the name of countries into which cross border is allowed and what will be the charges for the same

 

Belize and Guatemala

The permits for Belize will be ready at the moment the car is rented. For the rest of the countries permits need 48 hours to process from the day you sign your contract once it is certain which vehicle we have received, the nomenclature, registry and license plates numbers are procure to initiate the process. Notaries or government offices do not work on weekends and holidays. The cost of the permits are as follows:

  • Belice: FREE

  • Guatemala: $180 USD



6) Payments Method

Which credit cards are acceptable? Is Cash payments and Debit cards acceptable or not? How much amount will be held from the card as a security deposit?


For the deposit only accept credit cards and for the payments (debit cards and credit cards)

As payment for the rental of the vehicle, Credit or Debit Cards are accepted, (Amex, Visa, Discovery, Or MasterCard) traveler’s checks. Personal checks or travel vouchers are not accepted. We reserve the right to accept, or not, if the Credit or Debit Card is from a special promotion, in bad shape or is illegible.

WE DO NOT ACCEPT CREDIT CARDS FROM DEPARTMENT STORES

Security deposit

With insurance CDW

 

Category

Amount

Mini Economy Economy

600 USD

Compact - standard

700 USD

Full Size - Premium

800 USD

Jeep´s SUV´s

900 USD

Vans – Pick up’s

1000 USD

Luxury

1500 USD

 

 

Without CDW insurance

Category

Amount

Mini Economy Economy

2,500 USD

Compact - standard

2,500 USD

Full Size - Premium

2,500 USD

Jeep´s SUV´s

4,000 USD

Vans – Pick up’s

4,000 USD

Luxury

4,000 USD

 

 

 

 

 

 

 

 

 

 

 

 

Insurance information

PLI (Third Party Damages)

This coverage is for public liability to the persons or their properties caused by the rented vehicle. This coverage is for $750, 000 pesos.

SLI Civil responsibility complement)

This coverage is an extension of the public liability coverage which will cover up to $3,000,000.00 Mexican pesos to third persons or their properties. It also will include legal assistance if required.

CDW (Collision Damage Waiver)

This coverage reduces the title holder’s responsibility for payment, in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. It is applicable when the damage is more than the stipulated deductible for collision, if the damages are less than the stipulated deductible, then the total value of all damages will be charge to the client.

TP (Partial Protection for theft)

This coverage partially liberates the client of the responsibility for the partial or total theft of the rented vehicle. If this coverage is declined, the client shall be liable for the total cost of the replacement up to the total amount of the rented vehicle. If the client accepts the TP coverage, he/she will only be liable for the stipulated amount of the deductible on the rental contract.

LDW (Total coverage without a deductible)

This coverage eliminates all responsibility of payment in case of damages, partial or total theft of the rented vehicle. This coverage is greater than the coverages offered by credit card companies or any other means. This allows the client to better control their budget and not have additional charges. This coverage is invalidated if there any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plates of the rented vehicle, fines or towing services when required.

PAI (Personal coverage of medical expenses)

This coverage is for medical expenses to the title holder of the rental contract and the authorized occupants of the rented vehicle; in case of an accident.

TGI (Insurance for wheels and glass)

This coverage eliminates all liability for damage to the tires, rims and glass of the rented vehicle. Terms and conditions apply. (Does not apply if the driver is under the influence of alcohol or drugs).

SRA (Road assistance)

(Highway assistance) this coverage offers road assistance required for the rented vehicle (jump, starts, changing of tires, locksmith in case car keys are locked in the rented vehicle, gasoline). (Does not include the cost of the gasoline). Some restrictions may apply.

7) Delivery and collections - Delivery and collection policy and charges

 Delivery between different cities

Drop off

Location

Destination

Price per rental

Category

Cancun airport

Cancun hotel zone

0

 

Cancun hotel zone

Cancun airport

0

 

Cancun downtown

Cancun airport

0

 

Cancun airport

Cancun downtown

0

 

Cancun downtown

Cancun hotel zone

0

 

Tulum

Playa del Carmen

10 USD

all categories

Playa del Carmen

Tulum

10 USD

all categories

Cancun airport

Playa del Carmen

20 usd

all categories

Cancun hotel zone

Playa del Carmen

20 usd

all categories

Cancun downtown

Playa del Carmen

20 usd

all categories

Cancun airport

Tulum

30 usd

all categories

Cancun hotel zone

Tulum

30 usd

all categories

Cancun downtonw

Tulum

30 usd

all categories

Cancun/Tulum/Playa del Carmen

Mexico city  Airport

1300 usd

economy to standard

Mexico city  Airport

Cancun/Tulum/Playa del Carmen

1300 usd

economy to standard

Cancun/Tulum/Playa del Carmen

 Mexico city  Airport

 1800 usd

full size, suv's, vans, luxury

Mexico city  Airport

Cancun/Tulum/Playa del Carmen

1800 usd

full size, suv's, vans, luxury

Cancun/Tulum/Playa del Carmen

Mérida Airport

220 usd

economy to standard

Mérida Airport

Cancun/Tulum/Playa del Carmen

220 usd

economy to standard

Cancun/Tulum/Playa del Carmen

Mérida Airport

260 usd

full size, jeeps, SUV's, mini van

Mérida Airport

Cancun/Tulum/Playa del Carmen

260 usd

full size, jeeps, SUV's, mini van

Cancun/Tulum/Playa del Carmen

Mérida Airport

300 usd

full size van and luxury

Mérida Airport

Cancun/Tulum/Playa del Carmen

300 usd

full size van and luxury

Mérida Airport

México City  Airport

1300 usd

economy to intermediate

México City Airport

Mérida Airport

1300 usd

economy to intermediate

Mérida Airport

México City  Airport

1800 usd

full size, suv's, luxury

México City  Airport

Mérida Airport

1800 usd

full size, suv's, luxury

 

 

 

 

The policy for the drop off in Cancun area is a minimum for a rent of 1 day
The policy for the drop off in Merida is a minimum for a rent of 3 days
The policy for the drop off in Mexico City is a minimum for a rent of 7 days

 

Collection

Our offices are outside at the airport. The collections don’t have any cost.

One of our representative wait at the airport. The customer will identify him with a sign with our company logo AMERICA CAR RENTAL, in large black letters.

When the customer makes contact with him, he will drive the customer to our office, a few minutes from the airport,

 

8) Out Of hours - Out Of hours policy and charges

The customer have 30 min to return the car, after that every late hour have a cost of 15 USD, if the customer return the car 4 hours late or more the charge is an extra day plus taxes and insurance This applies to all locations.

 

How much time is your grace period? (I.e. if a client picks the car up at 16:00 and drops it off next day at 17:00, will you charge him for one or two days?)

The grace period is for 30 min, after that every hour the charge have a cost of 15 USD, after 4 hours the charge is an extra day.


9) Additional Driver is included in the rates or not? If not, then what will be the charges?

FREE FIRST ADDITIONAL DRIVER. Additional driver have an extra cost of 5 USD per day.

 

10) Charges for special equipment also like baby seat, child seat and navigation system etc.

 

GPS

GPS satellite navigation system provides turn by turn directions, available both in English & Spanish - 15 USD / day
 

Child Booster Seat

Recommended for all children 4 - 8 years of age or older - 8 USD / day

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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